Return & Exchange Policy

 

All returns and exchanges must be made within 14 days of in-store purchase date, 21 days of the online purchase date.

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Returnable items must be accompanied by a receipt and the items must be in new, resalable condition with tags on garments and boxes with shoes.

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All items will be inspected by our team.  During the inspection our team is verifying that the item(s) being returned are unworn and unwashed.  Shoes will be inspected for any wear.  All footwear must be returned with the original shoe box and packaged inside a shipping box. Returns can not be processed if the original shoe box is either damaged or postage has been applied to it.

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If there is a manufacturer's defect in the product, we will work with the manufacturer to process a replacement.

 

If you would like more personal assistance, our team is trained to assist you in suggesting a product that will meet your needs. 

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We do have some items that are not returnable:

                 *  Sale Items

                 *  Swimwear

                 *  Giftcards​

                 *  Intimate/ Base layer items

                  

We appreciate you and believe that you can always find something great at TreadZ.

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